Frequently Asked Questions
Print this pageWhat is your cancellation policy?
The pre-payment amount is fully refundable if the reservation is cancelled at least 30 days before the scheduled pick-up date.
Can I use my own GPS?
Yes, if the motorcycle is factory-equipped with the GPS mount. Please check availability on the request.
Can I store my luggage at your rental location?
Yes, luggage storage is available in selected locations and is subject to availability during the rental period. This service costs €3.99 per day.
Do I need a credit card to rent a motorcycle?
Yes, a credit card (Visa or Mastercard) is required for the security deposit. The deposit amount depends on the motorcycle model and is held for the duration of the rental. You may reduce the standard security deposit by adding Super Cover VIP to your rental.
Can I cross the border with the motorcycle into another country?
Yes, for rentals in Portugal and Spain, you may ride the motorcycle within the European Union countries. Cross-border travel must be requested, and a cross-border fee applies. We recommend informing us of the countries you intend to visit during your rental. It is strictly forbidden to take our motorcycles outside the European Union, to Morocco, or to any island without prior written authorisation.
Can I rent helmets, riding gear and a GPS navigation device?
Yes, helmets, jackets, gloves, and BMW Navigator V and VI GPS devices are available for rent at selected locations, subject to availability.
Can I pick up or drop off the motorcycle at a hotel or at the airport?
No, motorcycles must be picked up and returned to our official rental locations.
Do you offer one-way rentals between different locations?
Yes, one-way rentals are available between Lisbon, Porto, Faro, Málaga, Barcelona, Madrid and Alicante, subject to availability. A surcharge applies and varies depending on the selected locations.
Do I require an International Driving Permit (IDP)?
An International Driving Permit is highly recommended to avoid issues with local authorities. If your driving license is issued by an EU country, an IDP is not required to ride in Portugal and Spain.
What’s the minimum age required to rent a motorcycle?
To rent a motorcycle, you must hold a valid motorcycle driving license issued at least 3 years before the pick-up date in your country of permanent residence and be eligible to ride the same category as the rented motorcycle.
Minimum age requirements:
| Motorcycle Group | Minimum age | Minimum age with Young Driver Surcharge (YDS) |
|---|---|---|
|
≤ 500cc |
21 years old | Not applicable |
|
501cc to 800 cc |
25 years old | 21 years old |
| ≥ 801cc | 28 years old | 25 years old |
How is the Electronic Toll Service (e-toll) paid in Portugal?
Subscription to the Electronic Toll Service (Via Verde) is a legal requirement for all rental vehicles in Portugal and allows payment on all Portuguese toll roads, including those with electronic tolls. The customer will be responsible for paying €2.21 per day, up to a maximum of €22.14 per rental, plus the toll amount. If the service is not used, the toll service amount will be automatically refunded 10 days after the end of the contract.
Do you offer roadside assistance?
Yes, roadside assistance is included in every rental.
Do motorcycles include a complete luggage system?
Yes, all motorcycles are equipped with a top case and side panniers.
Can I ride the motorcycle off-road or on a racetrack?
No. Off-road riding, riding on unpaved roads, and participation in races, rallies, track days, or any other competition are strictly prohibited. There is no insurance coverage for these activities, and the renter will be fully responsible for any damage and loss of income.